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Surveys
2013
March
C
CNU_Product_Research_0308
CNU_Product_Research_0308
0%
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*
Rep's full name...
*
Enter customer id...
*
Do you or your spouse own a vehicle?
Yes
No
*
Normally, what is the primary use of your CashNetUSA loan?
Recurring bills (e.g. rent, utilities, phone bill, etc.)
Car repairs
Medical treatment or emergencies
New purchases (e.g. cell phone, electronics, clothing, appliances)
Other
How would rate CashNetUSA on the following?
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
*
Website Usability
*
Customer Service
*
Borrowing Costs
*
Funding Speed (time it takes to receive funds)
*
Overall Experience
*
Which of the following financial products do you currently have or have used in the past 6 months?
Unsecured bank loan
Savings Account
Prepaid debit-card
Credit Card
Secured Credit Card (requires down payment)
None
What's the brand or issuer of your credit card? (optional)
And roughly, what is the APR (annual interest) on your card? (optional)
How likely would you use the following products if CashNet began offering them?
Very likely
Likely
Unlikely
Very Unlikely
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Prepaid Debit Card
*
Credit Card
*
Secured Credit Card (requires down payment)
*
Discount Auto Insurance
*
Bank Overdraft Protection (we automatically fund your account when your balance runs low)
*
How would you rate the fairness of your bank's overdraft policy and fees?
Very Fair
Fair
Unfair
Very Unfair
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Do you currently have your savings account or credit card linked to your personal checking? So if your balance falls below $0, money will automatically be transferred into your checking account?
Yes
No
Roughly speaking, how many times per month does your checking account get over-drafted? (optional)
0
1-4 times
5-10 times
10 + times
*
Currently CashNetUSA doesn’t report your payment history to the top credit bureaus (Equifax, Transunion, Experian). How interested would you be if we began reporting both positive and negative statuses to these bureaus? This could result in a higher or lower credit score depending on whether you pay your loan on time.
Very Interested
Interested
Don't Care
Prefer no reporting
*
How interested would you be if CashNetUSA offered you a free credit-score monitoring feature? You could log in to CashNet to track your credit score over time, get email alerts when your score changes, and view your credit reports on a periodic basis.
Very Interested
Interested
Not Interested
*
Do you have any other suggestions on improving our product or service? (optional)
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