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  1. Surveys
  2. 2013
  3. October
  4. C
  5. Coffee house
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This research is carried out by the School of Hospitality and Tourism student from SEGi College Penang.
As a student of BSc (Hons) International Tourism and Hospitality Management, we are trying to understand more on the satisfaction level of the tourists towards the unique coffee house in Georgetown, Penang and your intention to revisit. We are promised that all the information and ratings provided are private and confidential. The results will be used in school report only.
Your opinion is extremely important in the evaluation of our report. Thank you for taking a moment to answer the following questions:
 
 
Food Quality
Strongly Disagree Disagree Average Agree Strongly Agree
The food is served hot and fresh
The menu has a good variety of items
The quality of food is excellent
The food is tasty and flavorful
 
 
Restaurant
Strongly Disagree Disagree Average Agree Strongly Agree
My food order was correct and complete
Employees are patient when taking my order
I was served promptly
Availability of sauces, utensils, napkins, etc. was good
The menu board was easy to read
Employees speak clearly
Employees are friendly and courteous
The service is excellent
Value for price paid
Quality of food
Quality of beverage
 
 
Value
1 2 3 4 5
The food is a good value for the dollar
Prices are competitive
 
 
 
Comments
   
Email Address
   
 
 

PART A: DEMOGRAPHIC
What is your age?
 
Below 18
 
18-25
 
26-40
 
41-55
 
56 or older
 
 
 
What is your gender?
 
Female
 
Male
 
 
 
What is your primary language?

 
English
 
Chinese
 
Malay
 
Other
 
 
 
 
What is the highest level of education you have completed?
 
No schooling completed
 
Primary school
 
High school or equivalent
 
Vocational/technical school (2 year)
 
College - Diploma level
 
Bachelor's degree
 
Master's degree
 
Doctoral degree
 
Professional degree (MD, JD, etc.)
 
Other
 
 
 
 
What is your current marital status?
 
Single
 
In a relationship
 
Married
 
Divorced
 
Separated
 
Widowed
 
Would rather not say
 
Other
 
 
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