Commercial Customer Survey

Dear Big River Broadband Commercial Customer:

As the General Manager of Big River Broadband, I want to thank you for giving us the opportunity to serve you and your business. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Michael Howe

General Manager

How satisfied are you with Big River Broadband regarding the following items?

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable
* Overall quality

* Value

* Purchase experience

* Installation or first use experience

* Usage experience

* After purchase service (warranty, repair, customer service etc)

* How often do you use your Big River Broadband service?

* Overall, how satisfied are you with your high speed internet?

* Compared to other high speed internet providers that are available, would you say that Big River Broadband is...

* Will you use/purchase Big River Broadband as a residential customer?

* How likely are you to recommend Big River Broadband to others?

Definitely will recommend

Probably will recommend

Not sure

Probably will not recommend

Definitely will not recommend

Never Used

* Based on your experience with Big River Broadband, how likely are you to buy other products or services from Big River?

* If you contacted Big River Broadband customer service, were all problems resolved to your complete satisfaction?

Yes, by the company or its representatives

Yes, by me or someone outside the company

Somewhat, it's still a work in progress

No, the problem was not resolved

No problems/No contact with customer service

If you have additional comments for Big River Broadband about your experience with our high speed internet that have not been addressed in the survey, please enter them below.

Thank you for your feedback! We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Big River Broadband

101 S. Jefferson Street

Farmington, MO 63640