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Surveys
2017
March
C
comparative study
comparative study
0%
Exit Survey
Gender
Male
Female
Age
18-25
25-30
30-35
35-40
40 and avove
Income
below 25000
25000-35000
35000-45000
45000 and above
Which banking sector services are you currently using?
Public sector
Private sector
Foreign banks
Are you aware of the differences between public sector and private sector banks?
Yes
No
what type of account are you currently maintaining with the bank?
Savings
current
F.D
salary
How satisfied are you with the following: Rate the following services on the level of importance.
1 being least important and 5 being most
1
2
3
4
5
Location
trust/reliability
services
behaviour of staff
cleanliness
What type of services od you avail from your respective bank?
ATM/ debit
Mobile banking
Net banking
Credit card
other services
How satisfied are you with the services of your bank. please rate on the basis of level of satisfaction.
Highly dissatisfied
dissatisfied
neither satisfied nor dissatisfied
satisfied
highly satisfied
State the reason for choosing your account in Public, private or in foreign sector banks.
You can select more than one option.
Interest rate factor
Infrastructure
Staff
Easily accessible
Banking environment
Status
Better customer services
Others
Thank you for giving your precious time.
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