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2012
April
C
concur travel survey
concur travel survey
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When booking travel, do you use Clickbook (the online booking tool within Concur) or do you call TLG Travel directly?
Clickbook
Call TLG Travel directly
I have used Clickbook and called TLG Travel directly
Please rate the ease with which you do the following when using
Clickbook, the online booking tool within Concur
:
1 - Very Easy
2
3
4
5 - Very Difficult
Don't Know
Book one-way flights
Book round-trip flights
Book multiple-leg flights
Book hotels
Find specific hotels near a business or address
Book a rental car
Add a car to a previously booked flight
Add a hotel to a previously booked flight
Have you ever booked a trip, hotel, or car from a TLG Travel agent directly?
Yes
No
Within the past year, how many trips have you booked using Clickbook, Concur's online booking tool?
None
1-2
3-5
5-10
More than 10
How many trips did you book before you felt comfortable with Clickbook?
None - I still do not feel comfortable with Clickbook
1-2
3-5
5-10
More than 10
Overall, how satisfied are you with Clickbook?
1 - Very Satisfied
2
3
4
5 - Very Dissatisfied
Please rate the ease with which you do the following when using
Concur Expens
e:
1 - Very Easy
2
3
4
5 - Very Difficult
Don't Know
Accessing the Concur system
Importing an expense into your expense report that was charged to your coporate card
Expensing a hotel bill
Expensing meals
Expensing the type of meal that you had (ie: meals with others/Field meeting meal/Remodel Meal)
Matching your expense to the current expense categories shown
How many reports have you submitted using the Concur Travel & Expense user interface?
None
1-5
5-10
More than 10
How many reports did you submit before you felt comfortable with Concur Travel & Expense user interface?
1-3 Reports
4-6 Reports
7-10 Reports
More than 10 Reports
Overall, how satisfied are you with Concur Expense?
1 - Very Satisfied
2
3
4
5 - Very Dissatisfied
Are you currently a Concur for Mobile User?
Yes
No
I was unaware this feature was available
How satisfied are you with Concur for Mobile?
1 - Very Satisfied
2
3
4
5 - Very Dissatisfied
Is there anything else you'd like to tell us about Concur or TLG Travel?
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