Consumers' Perception and Attitude of Financial Se

* What is your age?

18-24

25-29

30-34

45-54

* What is your gender?

Male

Female

* Which one of the following categories best describes your occupation?

University Student

Professional, technical, manager or administrater

Sales, clerical or service worker

Machine operator or trade worker

Education

Government

* Which financial institution(s)or bank(s)is your personal banking service provider(s)?

* What reason(s)make you pick this financial institution or bank as your financial service provider?

You can always get easy access to it. (ie. branch on campus)

They promoted themselves during fresher's week.

Your family members are their customers.

Their rates they offer attract you.

They are reputable for their quality of services.

Their incentives (such as gifts & cash) attract you.

Loyal to them as you used to have account with them.

Other

* What kind of service(s) do you purchase from your bank?

* How many credit card(s)do you have?

If you have credit card(s), could you name all your credit card(s) or your credit card issuer(s)? (Please state whether Visa or Master.)

* What reason(s) make you pick this particular credit card(s)?

The card issuer is the same financial institution that you are loyal to.

The designs of their credit cards attract you.

Your family members are having the same credit card.

They provide the best rates.

The reputation of the company.

You can benefit from choosing the combination of payment, interest rates and the cashback rewards that best suits your individual needs.

Their reward schemes attract you

Other

* Do you know your NUS could functioned as an 'e-Wallet'?

Yes

No

Have you registered with NUS and activated your e-Wallet?

Yes

No

Have you ever used your e-wallet?

Yes

No

* Have you used any form of online banking to manage your finances?

Yes

No

I found ONLINE BANKING useful and time-saving when:

If you checked No can you state the reason for not setting it up?

* If you have not use, would you consider using online banking to manage your finances in the future?

Yes

No

* How often do you shop online?

* If you had never experienced online shopping, will you consider shopping online in the future?

Yes

No

* If you have purchased online, have you encountered online fraud?

Yes

No

If you have encountered online fraud, can you describe how it happened?

* If you had the option, which method of payment would you choose to make online purchases?

Credit card online payment

Cheque by post

Debit card online

E-mail payment method (such as Nochex & Paypal)

Other

I found ONLINE PAYMENT useful and time-saving when:

* If you have an option, are you willing to have all your financial accounts (bank, credit insurance, online brokerage, etc.) managed by one single institution?

Yes

No

Can you state the reason.

How often do you shop online?