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  1. Surveys
  2. 2010
  3. January
  4. C
  5. Corporate Support Satisfaction Survey
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The Corporate Support representatives reply promptly to my support requests.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
The Corporate Support representatives treat me courteously.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
The Corporate Support representatives are knowledgeable.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
My questions and requests are resolved in a timely manner.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
I am kept informed of the status of my open issues.
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
Have you requested issue escalation in the past 3 months?
 
Yes
 
No
 
 
 
Have you seen improvement in the quality of support received?
 
Yes
 
No
 
 
 
Have you seen improvement in the timeliness of support received?
 
Yes
 
No
 
 
 
How likely are you to recommend DataCert products/services to a friend or colleague?
 
1 Not Likely
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10 Highly Likely
 
 
 
How can we improve corporate support to better meet your needs or do you have any additional comments?
   
 
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