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Thank you for taking the time to complete this simple feedback survey, please be sure to fill in all questions clearly
Client name:________________________
Date:______________________________
Nature of problem:___________________
Priority of problem:__________________
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| Did the help desk operator issue an email notifying the client of the results? |
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How would you rate the help desk operators' helpfulness/politeness/knowledge?
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| Were you satisfied with the result? |
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| Has the problem resolved or did it have to be escalated? |
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| How long did it take to resolve the issue? |
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| Was the support given to a high standard? |
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| Would you recommend the company to others? |
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| How did you hear about us? |
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