This free survey is powered by
Create a Survey
Surveys
2017
June
C
CREWS SERVICE/SUPPORT SURVEY - PART A (HERMES)
CREWS SERVICE/SUPPORT SURVEY - PART A (HERMES)
CREWS SERVICE/SUPPORT SURVEY - PART A (HERMES REPRESENTATIVE) HERMES AIRPORTS LCA & PFO
0%
Questions marked with a
*
are required
Exit Survey
*
How satisfied are you with using equipment (Terminals and Peripherals) on CREWS platform?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
*
How satisfied are you with accessing your DCS application(s) ?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
*
If you are facing problems accessing your DCS, is the issue immediately undertaken by HERMES representative ?
Yes
No
Please rate support provided by HERMES representative on the following attributes.
Very Poor
Poor
Fair
Good
Very Good
*
Responsiveness
*
Professionalism
*
Politeness
*
Knowledge of the problem
*
Efficiency in solving the problem
*
Manner of handling follow-up procedures
*
How satisfied are you with the time spend until DCS issue is resolved?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
*
How satisfied are you with the procedures followed until DCS issues are resolved?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
*
In general, please rate your experience with the support provided by HERMES representative?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Do you have any suggestions for improvement?
Loading...
close
Loading...
Close
qpweb1.questionpro.net