CRM in SMEs

Dear Respondents

You are invited to participate in a survey for my MBA Masters of Business Administration dissertation project. In this survey, approximately fifty (50) people will be asked to complete a survey that asks questions about Customer Relation Management (CRM) in Small and Medium Enterprises (SMEs). It will take approximately five (5) minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.