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Surveys
2012
March
C
Current Consumers
Current Consumers
0%
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How long have you been purchasing our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
Where do you purchase our products? Select all that apply.
Online
Telephone order/catalogue
Other
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
What purpose do you use the Mason Box mailer for?
What is the most important feature of the Mason Box mailer to you?
Price
Security
Functionality
Customization
How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you use any other type of mailer product? For Example: padded envelopes, flat folding boxes, or sealed boxes.
If no, would you be interested in using these types of products in the future?
Yes
No
What factors would be necessary for you to switch to these products?
Price
Available from the same company
Security
Customization
Other
Do you have any suggestions for improvement?
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