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Surveys
2013
March
C
Customer Care Services
Customer Care Services
An assessment of the level of satisfaction of SBI customers on the customer care services.
0%
Exit Survey
1.How long have you used our services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
2.Which of our services do you use? Select all that apply?
E-Banking
ATM
Credit cards
Advice
3.How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
4.How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat likely
Very unlikely
5.How likely is it that you would recommend our services to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
6.Do you have any suggestion for improving our services?
7.What is your gender?
Male
Female
Prefer not to answer
8.Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
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