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  2. 2016
  3. July
  4. C
  5. Customer Experience Survey
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Exit Survey
 
 
At Apex, we strive to exceed "customer satisfaction" -- We want to create Raving Fans!
Did Apex excel at any of the following ways?
 
Cost effectiveness
 
Exceeding my expectations
 
Expert advice
 
Understanding my business needs
 
Unique and versatile solutions
 
 
 
Help us understand where your organization is coming from: how would you rate the size of your organization?
 
1-10 Employees
 
11-50 Employees
 
50-99 Employees
 
100-299 Employees
 
300+ Employees
 
 
 
How long has Apex supported your organization?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How often does your organization access Apex services?
 
As needed
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
On this particular occasion, what type of service has Apex supported your organization with?
 
Industrial Ergonomics
 
Occupational Health
 
Wellness
 
Workstation Health
 
Other
 
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
On-time delivery of service
Professionalism
Purchase experience
Understanding your need(s)
Meeting your expectations
Overall customer experience
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have/would you recommend Apex to others?
 
Have not and would not recommend
 
Have not, but would recommend!
 
Have previously, but would not recommend again
 
Have previously, and would recommend again!
 
 
 
How would you rate your overall level of satisfaction with us?
 
Raving Fan!
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
Do you have any suggestions for improvement?