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  1. Surveys
  2. 2017
  3. April
  4. C
  5. Customer Feedback
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Questions marked with a * are required Exit Survey
 
 
* Firm
   
 
 
 
* Email Address
   
 
 
 
* Website
   
 
 
How satisfied are you with the product on the following parameters:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Safety
* Quality
* Life
 
 
 
* Further use of the product?
 
Bridges
 
Mining Equipment
 
Fabrication
 
Defence
 
Earthmoving Equipment
 
Other
 

 
 
 
* Is JSPL, a sole supplier of given product?
 
Yes
 
No
 
 

Evaluation of sales service & sale condition level:


Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Speed of reaction to delivery
* Processing and Conclusion of sales contract
* Communication method & level
* Solution of claims
* Providing complete and precise information on carried products
* Availability of sales personnel
* Price level
* Availability of information on order status
* Web site level
* Response Time to inquiry
 
 

Delivery terms & Dispatching:


Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* On time delivery
* Supply of full order quantity
* Kind of loading& fastening of shipment
* Shipment accompanying documents
 
 

Product quality:


Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Flatness
* Surface quality
* Dimension tolerance
* Marking
* Internal homogeneity
 
 
 
Very Dissatisfied Not Satisfied Satisfied Very Satisfied
* Final Evaluation of cooperation
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