1. Surveys
  2. 2011
  3. June
  4. C
  5. Customer Satisfaction - IT

Customer Satisfaction - IT

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Hello:
As you have recently submitted in a helpdesk request, you are invited to participate a survey to help us gauge how well we are doing, and how we can better serve you in the future.

This survey consists of 7 basic questions and is estimated to take approximately 1-2 minutes to complete.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Larry Millholland at 317-916-7921 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Please identify how your most recent request for help was obtained:
 
Via the Help Desk
 
Via other IT service
 
None of the Above:
 
 
 
 
Was your call answered in a reasonable time?
 
Yes
 
No
 
 
 
Was the person courteous and did they identify themselves?
 
Yes
 
No
 
 
 
Was the person technically knowledgeable about your issue?
 
Yes
 
No
 
 
 
Was your problem/issue resolved to your satisfaction?
 
Yes
 
No
 
 
 
Would you like someone to contact you?
 
Yes
 
No
 
 
Contact Information
First Name : 
Last Name : 
Phone : 
* Email Address : 
 
 
 
Any suggestions for improvement or other comments are welcome.
   
 
Ivy Tech Office of Information Technology - IT Satisfaction Survey
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