Customer Satisfaction - WPS

How do you rate Al Ghurair Exchange

Excellent

Good

Satisfied

Poor

Very Poor

Why do you prefer Al Ghurair Exchange for your Pay Roll Processing

Do you agree that the pay roll processing of AGEX gives you a hassle free service

Completely Disagree

Some what Disagree

Neither agree nor disagree

Somewhat agree

Completely agree

How long it took for processing your last salary file – after making the salary file and funds available to us

Do you agree that the salaries for your employees are disbursed on time once processed

Completely Disagree

Some what Disagree

Neither agree nor disagree

Somewhat agree

Completely agree

Rate the performance Very Bad to Very good

Staff Courteousness and helpfulness

Staff Support

Was staff interested in serving you

Staff knowledge on product and service

Over all customer service and relationship

How long have you been dealing with Al Ghurair Exchange for your pay roll handling

Would you recommend Al Ghurair Exchange to others for their pay roll processing

Yes

No

To Improve our service, what factors do you thing are more critical and should be focused on

Branch Network

Email Service on acknowledgment

S M S service on processing and delivery

Added Benefits

Other