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  1. Surveys
  2. 2012
  3. May
  4. C
  5. customer satisfaction
0%
Exit Survey »
 
 
SCREENING QUESTIONS

1.Do you or any of your family member work at secure digital limited?
 
Yes
 
No
 
 
 
2. In the past 6 months, have you participated in any market research study for any customer satisfaction?
 
Yes
 
No
 
 
 
GENERAL QUESTIONS

1. What region do you live in Nairobi
 
North
 
South
 
East
 
West
 
 
 
2. Gender?
 
Male
 
Female
 
 
 
3. What is your age range?
 
20-25
 
25-30
 
30-35
 
35-40
 
40-45
 
45-50
 
 
 
RESPONDENTS CONTACT QUESTIONS
1. Which mode of contact are you aware of?
 
Face to face
 
Telephone
 
Website
 
Postal mail
 
Others
 
 
 
2. Which method of contact do you use often?
 
In person
 
Mobile phone
 
Emails
 
Website
 
Postal mails
 
 
 
In your most recent customer service experience, how did you contact secure digital limited?
 
In Person (continue
 
By Telephone (Go to question 6
 
Internet (Go to question 7
 
Direct Mail
 
Other
 

 
 
How can you rate the customer attendant who served you at secure digital limited in terms of?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
knowledge of contacts
Attitude
Customer relation skills
Product knowledge
 
 
 
What was your reason for contacting our customer care services?
 
Not satisfied with a product
 
Did not receive a product
 
Unable to order a product
 
Problem with website
 
Needed more product information
 
Query about performance of product
 
Other
 

 
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