Customer satisfaction

Dear Customer:

As Josiah inc., we want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you received on --/--/----. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... (or we could put 50 bonus points in their bank.) We hope that you will accept this as a token of our good will.

Sincerely,

In your most recent contact by telephone with Josiah inc., about how long did you have to wait to speak to a representative (Select all that apply)?

The following questions pertain to the customer service representative you spoke with most recently on --/--/----. Please indicate whether you agree or disagree with the following statements

The customer service representative was very courtesy and interested in helping me with my needs.

Are there any other comments about the customer service representative you would like to add?

Did your customer service representative.....(select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handled issues with courtesy and professionalism

Other

Was the quality of service received by the customer service representative

Was the process for getting your problem resolved:

The customer service representative was upbeat and and attentive to all my needs.

Overall how satisfied are you with the experience that you received. Please rate your experience 1through 10. 1 you were extremely dissatisfied and 10 you were extremely satisfied

If you were less than totally satisfied what could have been done to better serve you?

Thank you for participating in this quick survey. You are truly valued as a "Josiah inc. customer and we look forward to partnering with you in placing books in children's hands. 50 bonus points will be deposited into your bonus point bank within 24-48 hours. Thank you again.