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| Were you greeted properly? |
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| The paperwork that was given to you was clear and easy to understand. |
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| Did your wait past your scheduled time? |
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| Was the waiting area crowded? |
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| Was the office clean and presentable? |
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| Was the billing easy to understand? |
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| Was the staff available to you and were they willing to help? |
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| Was the staff knowledgeable? |
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| Was your visit a positive experience and were your needs met? |
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