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Surveys
2013
January
C
Customer Satisfaction
Customer Satisfaction
0%
Exit Survey
Hello:
We would appreciate your input in completing a short survey. The information obtained from the survey will be applied to improve our service delivery to you. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Thank you very much for your time and support.
Does a Philip Morris Salesperson call on you?
If yes, how often
Weekly
Monthly
Quarterly
Annually
Other
How often do you place orders with Philip Morris?
Weekly
Fortnightly
As required
Other
Which brand of Cigarettes is your fastest moving line?
Marlboro
Boxer
Peter Stuyvesant
Camel
Other
Cigarettes
Which brand of OTP is your fastest moving line?
Boxer
BB
Taxi Snuff
Tambuti Leaf
Other
OTP
How satisfied are you with the service delivery that you receive from:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Sales
Customer Service
Credit Control
Timeliness of Deliveries
Other
Please provide us with a recommendation that would improve your experience when dealing with Philip Morris.
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