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  1. Surveys
  2. 2013
  3. September
  4. C
  5. Customer Satisfaction
0%
Exit Survey
 
How closely aligned, to your objectives, is Axon Business Systems? How thoroughly do you
believe we understand your business and are able to add value to you?
0 1 2 3 4 5
 
 
 
QUALITY OF CONTACT:
0 1 2 3 4 5
o Communication
o Planning & Organising
o Technical Knowledge
o Category Knowledge
o Commitment to deadlines (do what we said we would do when we said we would do it)
o Constantly seeking alternatives to satisfy your industrial needs?
 
 
RESPONSIVENESS:
0 1 2 3 4 5
o How do you rate our responsiveness in dealing with you?
 
 
PROFESSIONALISM:
0 1 2 3 4 5
o How do you rate our professionalism in dealing with you?
 
 
PRODUCT QUALITY:
0 1 2 3 4 5
o How do you rate our products and services? Do they meet your needs and expectations regarding quality and performance?
 
 
 
How do you rate our delivery service?
 
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How good is our response time in dealing with key issues you may have?
 
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How accessible is Axon Business Systems senior management team to you?
 
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Do you measure our performance internally? How does it rank?
 
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Do you have any comments or suggestions that would help us improve our quality of customer service?