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Surveys
2015
November
C
customer satisfaction
customer satisfaction
Improving customer satisfaction in telecommunication companies in Bahrain
0%
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*
What is your gender?
Male
Female
*
currently, you are a customer in which of telecomunication companes in Bahrain?
Zain
Batelco
Viva
*
How many SIM cards do you have?
1
2
more than 2
If you have more than one SIM card please mention the reasons.
*
Have you ever change your telecomunication company?
Yes
No
If yes, why?
*
How do you rate your satisfaction in your current telecomunication compnay?
Somewhat satisfied
satisfied
extremely satisfied
Somewhat dissatisfied
dissatisfied
extremely dissatisfied
when you face any problem with your telecommunication company, what is your reaction? please give explanation.
How long do you wait when you call the "call center"?
I don't wait they answer me directly
few seconds
few minutes
1 hour
more than 1 hour
Do you find the information that are given to you by customer service employees useful and relevant?
Yes, they are relevant and useful
Sometimes they are useful and sometimes not
No, they all not useful at all
End of the survey
Thank you for answering.
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