This free survey is powered by QUESTIONPRO.COM

Customer Satisfaction


0%
 

Please help us serve you and others better by completing our User Satisfaction Survey.
Answering the questions below should take less than 5 minutes.
Your participation is completely voluntary and will help us ensure that our product and customer service deliver effectively.
 
 
 
What is your position?
 
IT Manager
 
CIO
 
System Administrator
 
Helpdesk Manager
 
Other, please specify
 
 
 

How many employees are there in your organization?
 
Up to 120
 
120-500
 
500-1000
 
over 1000
 
 

How long have you been using SysAid?
 
0-3 months
 
3-6 months
 
6-12 months
 
over a year
 
 

How would you rate your overall impression regarding Ilient's website ?
 
Excellent
 
Good
 
Ok
 
Not very good
 
Bad
 
Other, please specify
 
 
 
You may choose more than one answer.
How did you hear about Ilient?
 
Google
 
Download sites
 
Recommendation by a reseller
 
Recommendation by a colleague
 
Other, please specify
 

 
 
You may choose more than one answer
How did you look for an IT Management service?
 
Searched the web
 
Asked for recommendations
 
Downloaded a few trial versions of different manufacturers
 
Downloaded only SysAid
 
Compared prices
 
Other, please specify
 

 
 
You may choose more than one answer
What made you choose SysAid?
 
The fact that it is a Free Help Desk software
 
The fact that includes an Asset Management tool that supports Linux
 
The fact that it answers more than one IT need
 
The fact that it could be downloaded, installed and easily implemented
 
Other, please specify
 

 
 

How would you rate the overall quality of SysAid?
 
Excellent
 
Good
 
Average
 
Below average
 
Poor
 
 
You may choose more than one answer
Which version of SysAid do you currently use?
 
Free version
 
Full version
 
Trial version
 
Hosted version

 
 

How satisfied are you with SysAid's Asset Management feature?
 
Very satisfied
 
Satisfied
 
It's Ok
 
Dissatisfied
 
Very dissatisfied
 
I don't use it
 
 

How satisfied are you with SysAid's Help Desk feature?
 
Very satisfied
 
Satisfied
 
It's Ok
 
Dissatisfied
 
Very dissatisfied
 
I don't use it
 
 

How satisfied are you with SysAid's Project & Task Management feature?
 
Very satisfied
 
Satisfied
 
It's Ok
 
Dissatisfied
 
Very dissatisfied
 
Don't have it
 
Don't use it
 
 

How satisfied are you with SysAid's Reports and Analysis feature?
 
Very satisfied
 
Satisfied
 
It's Ok
 
Dissatisfied
 
Very dissatisfied
 
Don't have it
 
Don't use it
 
 

How satisfied are you with SysAid's Manager Portal feature?
 
Very satisfied
 
Satisfied
 
It's Ok
 
Dissatisfied
 
Very dissatisfied
 
Don't have it
 
Don't use it
 
 

How satisfied are you with the quality of SysAid's interface?
 
Very satisfied
 
Satisfied
 
It's Ok
 
Dissatisfied
 
Very dissatisfied
 
Don't have it
 
Don't use it
 
 

How satisfied are you with Ilient's support team?
 
Very satisfied
 
Satisfied
 
It's Ok
 
Dissatisfied
 
Very dissatisfied
 
Don't use it
 
 

How can our support team be improved?
 
Decrease the response time of the support team
 
Improve the support team's level of professionalism
 
Provide more information on our website
 
Our customer service is excellent and does not need to improve
 
Other, please specify
 
 
 

What do you think of our prices?
 
Love the fact that it's free
 
Very competitive prices
 
Average prices
 
Higher than average prices
 
Expensive
 
 

Would you consider using our products in future?
 
Definitely
 
I think so
 
Maybe
 
I don't think so
 
Absolutely not
 
 

We are planning to launch a monitoring module and have afew others on our pipeline. Would you consider using our modules?
 
Definitely
 
I think so
 
Maybe
 
I don't think so
 
Absolutely not
 
 

Would you recommend our product to others?
 
Definitely
 
I think so
 
Maybe
 
I don't think so
 
Absolutely not
 
 
 
We value your opinion, so please let us know if there is anything else you would like to tell us-
   
 
Please contact [email protected] if you have any questions regarding this survey.
Survey Software Powered by QuestionPro Survey Software