This free survey is powered by
  1. Surveys
  2. 2012
  3. December
  4. C
  5. Customer satisfaction and insights on various tele
0%
Exit Survey
 
 
Age group
 
18-22
 
23-30
 
31-40
 
41-55
 
55 onwards
 
 
 
Occupation
 
Student
 
Businessman
 
Working professional
 
Retired
 
House wife
 
 
 
Which service provider you use?
 
Vodafone
 
Airtel
 
Tata Docomo
 
Idea
 
Reliance
 
Dolphin

 
 
 
Type of service
 
Pre paid
 
Post paid
 
 
 
Before this which service provider you have used? (you can tick more than one)
 
Vodafone
 
Airtel
 
Tata Docomo
 
Idea
 
Reliance
 
Dolphin

 
 
 
Monthly expenditure per month on mobile services
 
Up to Rs. 200 per month
 
Rs. 201 – rs. 300
 
Rs. 301 – rs. 500
 
Rs. 501 – Rs. 1000
 
Rs. 1001 – Rs. 2000
 
Rs. 2001 – Rs. 3000
 
>Rs. 3000
 
 
 
Who or what determines your choice of service provider?
 
Friends
 
Family & relatives
 
Retailer’s opinion
 
Past experience with other brands of service provider
 
Ads on TV/Magazines/Newspapers/any where else
 
 
 
Duration of relationship with the current service provider
 
Less than 2 years
 
2 to less than 3 yrs
 
3 to less than 4 yrs
 
4 to less than 5 yrs
 
5 years and onward
 
 
 
How is the network connectivity of your service provider i.e. do you get sufficient network coverage at places like highways, classrooms, canteens, lifts, trains etc.
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
Do you experience premature termination of calls while having conversation i.e. call drops
 
Yes
 
No
 
Sometimes
 
Rarely