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Dear ,
At Lufthansa Technik we are trying to always offer the best services possible. We are conducting an annual survey in order to guarantee the highest level of customer satisfaction. In this way we identify our strengths and discover possibilites for further improvement. We kindly ask you to participate in this survey to evaluate your level of satisfaction during the past 12 months.
The outcome of the survey will be discussed during our internal review sessions in the next few weeks. Therefore, we will follow-up on the outcome of the survey within the next two months.
In case you have any further questions please do not hesitate to contact Lorena Bonilla.
Thank you,
Your Lufthansa Technik Sales Team
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| * Considering your experience with our company, how likely would you be to recommend Lufthansa Technik to a business partner or colleague? |
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| Please state how far you agree with the following statements
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| Please indicate your level of satisfaction with
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| * Were you recently (within the last 12 months) involved in a RFP process with Lufthansa Technik? |
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| * Which RFP process were you involved in?
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| * Was Lufthansa Technik successful with the recent RFP process? |
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| We are pleased to hear that. In order to further improve our processes we would appreciate, if you could indicate your level of satisfaction with
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| Do you have any additional remarks or comments regarding our sales process? | | |
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| We are sorry to hear that. In order to better meet your expectations in the future we would appreciate if you could indicate your level of satisfaction with
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| Do you have any additional remarks or comments regarding our sales process? | | |
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Let us talk about your current services in the area of
components:
Please indicate your level of satisfaction with
Quality of
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| Do you have any additional remarks or comments regarding the services provided in the area of components? | | |
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Let us talk about your current services in the area of
landing gears:
Please indicate your level of satisfaction with
Quality of
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| Do you have any additional remarks or comments regarding the services provided in the area of landing gears? | | |
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| * Would you consider Lufthansa Technik as a potential supplier at your next RFP? |
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| * We are developing various improvements and new services worldwide. Which ones are the most interesting for your business? |
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| What additional services or products would you like to see in Lufthansa Technik's product portfolio in the future? | | |
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| What do you see as Lufthansa Technik's biggest strengths? | | |
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| What areas would you like Lufthansa Technik to improve in the future? | | |
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| Would you like to add or mention any further topics? | | |
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