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  2. 2012
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  5. Customer Satisfaction Questionnaire
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Work Product

How satisfied are you with the work product of the Legal Service Provider?
 
Very Dissatisfied
 
Not Satisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
Comments / Suggestions (e.g. quality of work, well-reasoned suggestion, creative solutions)?
   
 
 
 
Responsiveneess
How would you reate the responsiveness of the Legal Service Provider?
 
Very Fast
 
Fast
 
Neutral
 
Slow
 
Very Slow
 
 
 
Comments / Suggestions (e.g. on availability, timeliness in delivery of work)?
   
 
 
Service / Relationship
How satisfied are you with the following?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Demonstrates ability to understand and grasp business needs and instructions
Keeps me adequately informed
Provides seamless service when primary service representative is not available
 
 
 
Comments/Suggestions:
   
 
 
 
Characteristics of the Legal Service Provider

How would you reate the chracteristics / attributes of the Legal Service Provider serving you?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
Comments/Suggestions (e.g. courtesy, attentiveness, expertise, professionalism):
   
 
 
 
First, Last Name of Service Provider
   
 
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