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  1. Surveys
  2. 2012
  3. May
  4. C
  5. Customer Satisfaction Questionnaire
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Exit Survey »
 
 
How long have you used Wheatley FM?
 
Less than 1 month
 
1 to 6 months
 
6 months to 1 year
 
1 to 3 years
 
Over 3 years
 
 
 
How often do you use Wheatley FM?
 
Once a week or more
 
2 to 3 times/month
 
Once a year
 
2 to 3 times/year
 
Only as required
 
 
 
Compared to other contractors that you use/have used, how would you rate Wheatley FM against them?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know
 
Only use Wheatley FM
 
 
 
Would you use the services of Wheatley FM again?
 
Definitely
 
Probably
 
Not Sure
 
Probably Not
 
Definitely Not
 
 
How do you feel that Wheatley FM addresses the following?
Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied NA
Amount of time it takes them to reply to general e-mails, letters, telephone messages, etc.
Amount of time it takes them to provide technical report
Amount of time it takes them to provide quotations
Amount of time it takes them to start work from your instruction to proceed
 
 
When Wheatley FM undertakes works for you, how do you feel about?
Very Dissatisfield Dissatisfied Neither Satisfied Nor Dissatisfied Satisfied Very Satisfied NA
The manner in which they first report to site (sign-in, contact you, etc)
The appearance of visiting engineers
The manner in which they report any findings
The manner in which the engineers work when on your site
 
 
Regarding our Services, how satisfied are you with the following?
Very Dissatisfield Dissatisfied Neither Satisfied Nor Dissatisfied Satisfied Very Satisfied NA
Quality of information provided by the management team
Quality of work undertaken
Value for money
Purchase/order experience
After sale care
 
 
Are you aware that Wheatley FM can offer the following services?
Yes No
Complete Pest Control
Water Risk Assessments
Joinery Services
CCTV, Alarms & Access Control
Decorating Services
Complete Building Refurbishments
Energy Consumption Services
 
 
 
Is there anything you would like to tell Wheatley FM about its services that was not already asked in the questionnaire?
   
 
 
 
Would it be OK if we sent you further customer satisfaction questionnaires to allow us to monitor your feedback?
 
Yes
 
No
 
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