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Surveys
2017
May
C
Customer Satisfaction Spirit with PD COM -EXAMPLE
Customer Satisfaction Spirit with PD COM -EXAMPLE
0%
Exit Survey
Dear
,
At Lufthansa Technik we are trying to always offer the best services possible. We are conducting an annual survey in order to guarantee the highest level of customer satisfaction. In this way we identify our strengths and discover possibilites for further improvement. We kindly ask you to participate in this survey to evaluate your level of satisfaction during the past 12 months.
The outcome of the survey will be discussed during our internal review sessions in the next few weeks. Therefore, we will follow-up on the outcome of the survey within the next two months.
In case you have any further questions please do not hesitate to contact me.
Thank you,
Mark
*
Position
*
Considering your experience with our company, how likely would you be to recommend Lufthansa Technik to a business partner or colleague?
«Very Unlikely
Very Likely»
0
1
2
3
4
5
6
7
8
9
10
Please state how far you agree with the following statements
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
*
Lufthansa Technik helps me to achieve my goals
*
Lufthansa Technik makes my life easier
Please indicate your level of satisfaction with
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
Lufthansa Technik's ability to solve problems
*
Expertise of Lufthansa Technik employees
*
Lufthansa Technik's airline experience with my A/C
*
The scope of Lufthansa Technik's services
*
Continuous development of improved services
*
Were you recently (within the last 12 months) involved in a RFP process with Lufthansa Technik?
Yes
No
*
Which RFP process were you involved in?
*
Was Lufthansa Technik successful with the recent RFP process?
Yes
No
We are pleased to hear that. In order to further improve our processes we would appreciate, if you could indicate your level of satisfaction with
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
N/A
*
Value of the proposal
*
Presentation of proposal
*
Compliance with RFP requirements
*
Competitiveness of Lufthansa Technik proposal
*
Response time
*
Capability of Lufthansa Technik sales personnel
Do you have any additional remarks or comments regarding our
sales process
?
We are sorry to hear that. In order to better meet your expectations in the future we would appreciate if you could indicate your level of satisfaction with
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
N/A
*
Value of the proposal
*
Presentation of proposal
*
Compliance with RFP requirements
*
Competitiveness of Lufthansa Technik proposal
*
Response time
*
Capability of Lufthansa Technik sales personnel
Do you have any additional remarks or comments regarding our
sales process
?
Let us talk about your current services in the area of
components:
Please indicate your level of satisfaction with
Quality of
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
N/A
*
Workmanship
*
Technical Documentation
*
Invoicing
Performance
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
N/A
*
TAT
*
On time performance
Customer Service
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
N/A
*
Expertise
*
Availability
*
Flexibility
*
Communication response time
*
Creativity in problem solving
Do you have any additional remarks or comments regarding the services provided in the area of
components
?
*
Would you consider Lufthansa Technik as a potential supplier at your next RFP?
Yes
No
*
We are developing various improvements and new services worldwide. Which ones are the most interesting for your business?
Digitalization - Meet AVIATAR, our game changing platform for Digital Fleet Services
Local Footprint - Experience our local facilities in the Americas
OEM Cooperation - Learn how you can benefit from our OEM Cooperations
Entry into service - Explore our experience with new aircraft types
Mobile MRO Services - See how we can fulfill your needs on-site
None
Other
What additional services or products would you like to see in Lufthansa Technik's product portfolio in the future?
What do you see as Lufthansa Technik's biggest strengths?
What areas would you like Lufthansa Technik to improve in the future?
Would you like to add or mention any further topics?
Lufthansa Technik AG - 5875 NW 163rd Street - Miami Lakes - FL 33014 - USA
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