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Surveys
2013
November
C
Customer Satisfaction Survey 2013-14
Customer Satisfaction Survey 2013-14
0%
Questions marked with an
*
are required
Exit Survey
*
Your association with Cotmac with regards to:
Industrial Automation
Trading (LAPP, Phoenix, Rittal, Omron)
Engineering Services
Drive/Electrical Control Panel Manufacturing
Training
Not Yet
*
Mention your relationship level with us:
Very Strong
Strong
Neutral
Beginner
Not Dealt, Only Interacted
On the below metioned parameters state your satisfaction with Marketing Engineers.
Highly Satisfied
Satisfied
Dissatisfied
N/A
*
Frequency of visit
*
Speed of Response to your Enquires
*
Technical Know-how
*
Understanding Your Needs
*
Behavior/Attitude
*
Follow up visits/Communication for offers/Purchase order
On the below mentioned parameters state your satisfaction with our Design Engineers.
Highly Satisfied
Satisfied
Dissatisfied
N/A
*
Quality of Design & Engineering
*
Technical Know-how
*
Speed of Response
*
Behavior/Attitude
On the below mentioned parameters state your satisfaction with our Manufacturing Department.
Highly Satisfied
Satisfied
Dissatisfied
N/A
*
Quality of Panel
*
FAT Process
*
Behavior/Attitude
On the below mentioned parameters state your satisfaction with our Logistics Department
Highly Satisfied
Satisfied
Dissatisfied
N/A
*
Adequacy of the Documentation along with the Product
*
Timely Delivery
*
Quality of our Packing
On the below mentioned parameters state your satisfaction with our Service Engineers:
Highly Satisfied
Satisfied
Dissatisfied
N/A
*
Understanding of your needs
*
Response time to provide Service
*
Effective support / Problem solution
*
Knowledge of Engineer
*
Attitude & Helpfulness of Engineer
Mention your preference level with COTMAC in line to other vendors in the same businesses.
1
2
3
4
5
Not in top 5
Industrial Automation
Trading (LAPP, Phoenix, Rittal, Omron)
Engineering Services
Drive/Electrical Control Panel Manufacturing
Training
Contact Information
*
Company Name & Department
:
*
Your Name & Designation
:
Phone
:
Email Address
:
Please Mention any Suggestions/Complaints (If Any):
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