Customer satisfaction survey

In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received:

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction?

Will you please describe the aspects of the service that you were completely satisfied with?

How satisfied are you with the process of getting your question resolved.

How would you rate the [PRODUCT]'s value for money:

What aspects of [PRODUCT] were of no benifite to you?

What aspects of [PRODUCT] were most beneficial for you?

The customer service representative was very courteous.

The customer service representative handled my call quickly.

The waiting time for having my questions addressed was satisfactory.