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  2. 2013
  3. January
  4. C
  5. Customer Satisfaction Survey
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What method did you use to contact Service Desk?
 
Telephone
 
E-mail
 
SAP
 
E-best
 
CAWF
 
 
 
Were you satisfied with the response time it took Service Desk to answer your question?
 
Very Good
 
Good
 
Average
 
Bad
 
Very bad
 
 
 
How long the average response time was for Service Desk to answer your question?
   
 
 
 
Were you satisfied with the solution time it took Service Desk to answer your question?
 
Very Good
 
Good
 
Average
 
Bad
 
Very bad
 
 
 
How long the average solution time was for Service Desk to answer your question?
   
 
 
 
Was the Service Desk representative knowledgeable and easy to understand?
 
Very easy
 
Easy
 
Medium
 
Difficult
 
Very difficult
 
 
 
Was the Service Desk representative able to handle your request quickly and to your satisfaction?
 
yes always
 
mostly yes
 
mostly no
 
never
 
 
 
Were you treated with respect by the Service Desk representative?
 
Yes always
 
Mostly yes
 
Mostly no
 
Never
 
 
 
Was the Service Desk representative courteous and professional?
 
Yes always
 
Mostly yes
 
Mostly no
 
Never
 
 
 
How satisfied were you with your contact with Service Desk?


 
Very satisfied
 
Satisfied
 
Average
 
Not satisfied