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Surveys
2014
February
C
Customer Satisfaction Survey
Customer Satisfaction Survey
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Hello:
You are invited to participate in our Customer Satisfaction survey.
Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your feedback is a valuable tool to assist us in continual improvement and increasing our value to you, our customer.
Your survey responses will be strictly confidential. If you have questions at any time about the survey or the procedures, you may contact Kristy Van Vorhis at 877-823-3977 or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How important is the overall courtesy and helpfulness of the BioFit Customer Service Representative?
Critical
Very Important
Important
Somewhat Important
Not Important
Not Applicable
How satisfied are you with the overall courtesy and helpfulness of the BioFit Customer Service Representative?
Very Satisfied
Somewhat Satisfied
Acceptable
Needs Improvement
Totally Dissatisfied
Not Applicable
How important is the overall Product Knowledge & Technical Ability of the BioFit Customer Service Representative?
Critical
Very Important
Important
Somewhat Important
Not Important
Not Applicable
How satisfied are you with Product Knowledge & Technical Ability of the BioFit Customer Service Representative?
Very Satisfied
Somewhat Satisfied
Acceptable
Needs Improvement
Totally Dissatisfied
Not Applicable
How important is the overall Product Knowledge & Technical Ability of the BioFit Field Sales Representative?
Critical
Very Important
Important
Somewhat Important
Not Important
Not Applicable
How satisfied are you with Product Knowledge & Technical Ability of the BioFit Field Sales Representative?
Very Satisfied
Somewhat Satisfied
Acceptable
Needs Improvement
Totally Dissatisfied
Not Applicable
How important is our On-Time Delivery performance?
Critical
Very Important
Important
Somewhat Important
Not Important
Not Applicable
How satisfied are you with BioFit's On-Time Delivery performance?
Very Satisfied
Somewhat Satisfied
Acceptable
Needs Improvement
Totally Dissatisfied
Not Applicable
Would you recommend BioFit to another potential customer?
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