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If you have complained, how quickly your enquiry was understood and responded to?
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* The bank's ability to perform the promised service without fail and perfectly
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| Banks perform the service correctly the first time |
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| Banks provides the service at the time they promise to do so. (ex: doing transactions with in 5 min) |
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| * Banks maintain on error free records. (Bank account transactions, banking statements) |
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| How often do you conduct surveys? |
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