Customer Service 2011

Please rate our sales administration teams on responsiveness to your needs.

Excellent

Very Good

Good

Fair

Poor

Please rate our sales administrators on their professionalism.

Please rate our sales administrators on their politeness.

Please rate the level of service received when utilizing email. Are your emails answered in a timely manner by Harman sales administrators? Are complete details given in our email responses?

Please rate the level of service received when leaving voicemails for your Harman sales administrator. Are your calls returned the same day?

Please rate the level of ease experienced when attempting to reach a Harman sales administrator via telephone. Are your calls answered quickly?

Please rate the existing Dealer Portal. Is it easy to navigate? Is all of the information you need easily accessible?

Please rate the level of service received when placing a new purchase order directly with Harman. Are you receiving confirmations in a timely manner? Are you receiving availability of goods with the confirmation?

Please rate the level of service experienced when requesting availability of goods. Do you receive accurate information in a timely manner from your Harman sales administrator?

Please provide any comments or suggestions in the box below.