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Surveys
2013
November
C
Customer Service
Customer Service
0%
Exit Survey
Hello:
You are invited to participate in our Customer Service survey. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Amna Mesafri at 025011044 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the START button below.
What is your gender?
Male
Female
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
Was your room clean, comfortable and properly supplied?
Below standard
Insufficient
Satisfactory
Good
Excellent
How well did our staff respond to your needs?
Below standard
Insufficient
Satisfactory
Good
Excellent
If you return to this location, would you choose to stay with us again?
Yes
No
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comment:
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How likely you would recommend our products to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
In general, how satisfied are you with the employees you interacted with?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
How knowledgeable were the customer service representatives you interacted with?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
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