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Surveys
2013
November
C
Customer Service Appreciation Survey 2ND TRIAL
Customer Service Appreciation Survey 2ND TRIAL
ALL WEATHER WINDOWS CUSTOMER APPRECIATION SURVEY
0%
Exit Survey
Dear Valued Client,
We consider you to be one of our ultimate clients and we would love to hear what you think of our customer service.
This brief survey will help us make the essential changes to our business to better serve you.
Please take a moment to answer some simple questions below…
How did you find us?
Google
Yellow Pages (Internet)
White Pages (Internet)
Friend recommended me
Existing Customer
Drive by
All Weather Windows Web Site
Trade Show
Yellow Pages (Book)
White Pages (Book)
Other
Response
- How competently have we addressed your inquiries?
Very Incompetently
Incompetently
Neutral
Competently
Very Competently
Reliability
– How successfully have we delivered your requests?
Very Unsuccessfully
Unsuccessfully
Neutral
Successfully
Very Successfully
Product Variety
– How well suited are our products to your specific requirements?
Very Unsuited
Unsuited
Neutral
Suited
Very Well Suited
Quality
– How pleased are you with the quality of your products?
Very Displeased
Displeased
Neutral
Pleased
Very Pleased
Our Performance
– Did you receive your request on time and in full?
Over 1 Week Late
Over 1 Day Late
On Time The Day Agreed Not In Full
On The Day Agreed & In Full
Earlier Than The Day Agreed & In Full
Your Overall Experience
– How happy are you with your experience dealing with us?
Very Unhappy
Unhappy
Neutral
Happy
Very Happy
Development Opportunity
- If you could improve one area of our business/service which one would it be?
Reception
Sales
Production
Delivery
Accounts
Products
Site Installation
Site Glazing
After Sales Service
Other
- What improvement would you make?
- What was one thing you loved about our service and how did that benifit?
Thank You for your participation, if you have any questions about this survey please contact
[email protected]
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