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In evaluating the Customer Service Representative overall Customer Service, was the quality of service provided:
very poor
somewhat unsatisfactory
about average
very satisfactory
excellent |
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Was the Customer's concern resolved during this call:
very poor
somewhat unsatisfactory
about average
very satisfactory
excellent |
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The Customer Service Representative was very courteous:
strongly disagree
somewhat disagree
neutral
somewhat agree
strongly agree |
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Was there anything about the courteousness of the service that stood out as being superior?
patient
enthusiastic
listened carefully
friendly/smile in their voice
responsive
other |
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Did the Customer Service Representative handle the call quickly.
strongly disagree
somewhat disagree
neutral
somewhat agree
strongly agree
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The Customer Service representative was very knowledgeable.
strongly agree
somewhat disagree
neutral
somewhat agree
strongly agree
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Did the Customer Representative project a willingness to assist the Customer?
Strongly disagree
somewhat disagree
neutral
somewhat agree
strongly agree |
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