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  1. Surveys
  2. 2012
  3. May
  4. C
  5. CUSTOMER SERVICE QUESTIONNAIRE 客戶服務問卷調查
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Welcome to our Customer Service Centre. It has been a great pleasure to serve you. To improve our service quality, we appreciate if you can take a few minutes to provide your valuable feedback in this questionnaire. Thank you!
歡迎蒞臨本公司客戶服務中心！我們很高興為你服務。為了不斷提升我們的服務質素，現誠邀你抽出幾分鐘時間透過此問卷提供你的寶貴意見。謝謝!
 
 
 
Name of customer 客戶姓名：
   
 
 
 
Date / Time 日期 / 時間：
 
 
 
Please state your service request:
請選擇所需之服務：
 
Policy change 保單事項更改
 
Cashiering 有關繳付保費事項
 
Enquiry of cash value 查詢保單價值
 
Enquiry of coverage 查詢保障內容
 
Claims application 索償申請
 
Other
 

 
 
 
Customer Service Executive
客戶服務主任
 
 
How satisfied are you with the following:
Bad 差 Acceptable 尚可接受 Satisfactory 滿意 Good 好
Knowledge 知識
Service Attitude 服務態度
Efficiency 效率
Problem-solving Skill 解決問題能力
 
 
Service Time
服務時間
Bad 差 Acceptable 尚可接受 Satisfactory 滿意 Good 好
Wait Time 等候時間 
Processing Time 處理時間
 
 
 
Customer Service Centre Environment
客戶服務中心環境
Bad 差 Acceptable 尚可接受 Satisfactory 滿意 Good 好
 
 
 
Overall Service
整體服務質素
Bad 差 Acceptable 尚可接受 Satisfactory 滿意 Good 好
 
 
 
Kindly propose one suggestion or idea for improving our service quality: 請　閣下提出一個寶貴意見以改善本中心之服務質素：
   
 
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