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  1. Surveys
  2. 2012
  3. May
  4. C
  5. Customer Service Satisfaction Survey
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Exit Survey »
 
Question 1 – Choosing Touring Israel

How satisfied were you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Quality of the information on our website
General graphic appeal of our website
Ease of finding relevant information
Ease of sending an inquiry
Speed of the response to your inquiry
Relevance of the information in response to your inquiry
Relevance and quality of any “sample itineraries” you received
Knowledge of our Sales personnel in assisting you with your inquiry
Overall
 
 
 
Please tell use this space to add any other comments you may have on the process of choosing Touring Israel
   
 
 
Question 2 – Planning your tour

How satisfied were you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Process of planning your itinerary
Knowledge of Touring Israel’s “Itinerary Planner”
Nature of your final itinerary compared to your initial expectations
Selection of hotels offered to you
General communication and responsiveness of our agents
Overall
 
 
 
Please tell use this space to add any other comments you may have on the process of planning your tour with Touring Israel
   
 
 
Question 3 – Your Tour

How satisfied were you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
VIP assistance and/or transfers on arrival/departure
Standard of hotels compared with your expectations
Your guide’s knowledge
Your guide’s level of English (or other language where relevant)
Your guide’s general manner and “likability”
Actual tour compared with the itinerary
Availability of Touring Israel’s office staff while you were on your tour
General experience of your tour compared with your expectations
Overall
 
 
 
Please tell use this space to add any other comments you may have on the conducting of your tour with Touring Israel
   
 
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