Customer Service Survey

FNCS Customer:

I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your support and want to make sure we meet your expectations.

Sincerely,

Jonathan Alboum
CIO, USDA Food & Nutrition Service

About how long did you have to wait before speaking to a customer service agent?

About how long did it take to get this problem resolved?

Immediate Resolution

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

How satisfied are you with the resolution to your issue?

How many times did you contact us in order to solve this particular issue?

How would you rate our customer service agent?

What was your primary reason for your rating of our agent?

The time it took for the agent to respond

How the agent treated me

The policy or procedure quoted by the agent

The agent's expertise

The information the agent gave me

Did our customer service agent... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

All of the above

None of the above

How would you rate our support web site?

Please enter any comments you may have about your Help Desk experience.