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Hello:

Thank you for taking the time to complete this customer service survey. With the input from you, our valued customer, we strive to make the customer service process as quick and easy as possible. Thank you again.
 
 
 
* Why did you contact customer service?
   
 
 
 
* What method did you use to contact customer service?
 
Phone
 
E-Mail
 
Fax
 
Mail
 
Other
 

 
 
 
How quickly did a customer service representative address the problem/question?
 
6+ Days
 
4-5 Days
 
2-3 Days
 
1 Day
 
Immediately
 
 
 
Overall, how satisfied were you with your customer service experience?
 
Very Satisfied
 
Satisfied
 
Undecided
 
Dissatisfied
 
Very Dissatisfied
 
 
 
The customer service representative was knowledgeable and easy to understand?
 
Strongly Agree
 
Agree
 
Undecided
 
Disagree
 
Strongly Disagree
 
 
 
I was treated with respect from the customer representative?
 
Strongly Agree
 
Agree
 
Undecided
 
Disagree
 
Strongly Disagree
 
 
 
The customer service representative was courteous and professional?
 
Strongly Agree
 
Agree
 
Undecided
 
Disagree
 
Strongly Disagree
 
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