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  5. Customer Survey Jan '17
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Dear Customer, 

ValueFirst would like to run you through a quick Survey to get a valued Feedback on your experince with our Support and Services. Your Inputs will help us understand our areas of improvement and further work upon them to give you an exemplary service which we Endeavour for. 

Kindly spend just 5 minutes to rate us on a very prompt Survey Parameters.
 
 
Kindly share your Organisation name so that we can get back with relevant Steps followed to improve your experience:
   
 
 
How satisfied are you with our Customer Interfacing Support Team?
Very Dissatisfied Dissatisfied Average Satisfied Very Satisfied
Attitude and Behavior
Ownership and Responsibility
Technical Ability and Knowledge
Resolution Time
Response Quality
 
 
How satisfied are you with our Customer Interfacing technical SPOC?
Very Dissatisfied Dissatisfied Average Satisfied Very Satisfied N/A
Ownership and Responsibility
Attitude and Behavior
Technical Ability and Knowledge
Customer Handling
Response Quality
Proactive Approach
Availibility
 
How satisfied are you with our Overall Backend Services provided to you?
Very Dissatisfied Dissatisfied Average Satisfied Very Satisfied
Service Availability
Service QOS
Proactive Communication
Capability and Mitigation Steps
Development Requirements Delivery
 
 
 
How would you rate your overall level of satisfaction with ValueFirst?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
 
Kindly share your suggestions for improvement?