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  5. CX Feedback Survey
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Exit Survey
 
 
Name
   
 
 
 
Your Job Title
   
 
 
 
Your Country
   
 
 
 

How did you like the Customer Experience Training?


 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
 

How useful do you find the customer experience training for your job?


 
Not useful
 
A bit useful
 
Neutral
 
Useful
 
Very useful
 
 
 

Which topic do you find most beneficial to your work? (Can choose more than one option)


 
Recognize what makes a great customer experience
 
Apply the Six Customer Experience Behaviors to provide a great customer experience
 
Apply the Customer Experience 7 to provide a great first impression
 
Act as one team to deliver an integrated customer experience
 
Recognize a complaint as an opportunity for a great customer experience
 
Apply the LEARN! Framework to ensure a great customer experience

 
 
 
What is your key commitment after the training? e.g. In what aspect and behaviour will you try to improve?
   
 
 
 
Regarding this training, what could have been done differently or better?
   
 
 
 
Any Other Comments/Suggestions: