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What was the trigger for you to buy Cyber-Ark's products?
 
Regulations
 
Buisness enabler
 
Increase the security level
 
Headquarter decision
 
Other
 
 
 
 
What convinced you to choose the Cyber-Ark's products and not other similar offerings?
 
Better developed product
 
Lower product price
 
Lower maintenance cost
 
Company professionalism
 
Other
 

 
 
How often do you use the following products?
Don't Use Daily Weekly Monthly Quarterly
EPV (Enterprise Password Vault®)
PSM (Privileged Session Manager®)
AIM (Application Identity Manager)
OPM (On-Demand Privileges Manager)
IBV (Inter-Business Vault®)
SDV (Sensitive Document Vault)
 
 
Comments:
   
 
 
 
Do you have any suggestions for improving our product/products that you use?
   
 
 
How do you rate the following attributes?
Well Below Average Below Average Average Above Average Well Above Average Not relevant (if you don't have any experiences)
Cyber-Ark's website
Professionalism of Cyber-Ark's sales engineer
Product purchase experience (price offer, payment)
Quality of our products
Products user interface
Understanding customers' needs and time of response of Cyber-Ark's Customer Support
Post-sale service (product delivery & installation)
First end-user experience
Cyber-Ark trainings
 
 
 
How would you rate your overall level of satisfaction with Cyber-Ark?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Comments:
   
 
 
 
Have you ever recommended Cyber-Ark to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
If you became a Cyber-Ark customer through one of our resellers, how would you rate your overall level of satisfaction with this reseller?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Please write here the strength and the weaknesses of your Reseller and below describe the following attributes:
   
technical knowledge about Cyber-Ark's products:
   
pre-sale service:
   
post-sale service:
   
technical support:
   
availability:
   
technical training:
   
 
 
 
Would you like to be informed about other Cyber-Ark products and version updates?
 
Yes, I would like to receive information about other products
 
No, I would rather not receive information about other products
 
Yes, I would like to receive these updates
 
No, I would rather not receive this these updates
 
Others
 
 
 
 
Would you like to be informed about IT Security events in which Cyber-Ark participates and what is the best way to update you about it?
 
Yes, by email
 
Yes, by phone
 
Yes, via Cyber-Ark's website
 
Yes, by sending the event registration link
 
No, I am not interested in these kind of events
 
Other
 
 
 
 
From which country are you?
 
Czech Republic
 
Greece
 
Hungary
 
Italy
 
Malta
 
Poland
 
Romania
 
Spain
 
Turkey
 
Ukraine
 
Other
 
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
Which of the following categories describes your position?
 
Business
 
IT person
 
Administration
 
Security
 
Audit & risk managment/compliances
 
Other
 
 
Cyber-Ark thanks you for completing this survey!
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