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Surveys
2010
January
C
Cyber-Ark's Customer Satisfiction
Cyber-Ark's Customer Satisfiction
Cyber-Ark Customer Satisfaction Survey
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What was the trigger for you to buy Cyber-Ark's products?
Regulations
Buisness enabler
Increase the security level
Headquarter decision
Other
What convinced you to choose the Cyber-Ark's products and not other similar offerings?
Better developed product
Lower product price
Lower maintenance cost
Company professionalism
Other
How often do you use the following products?
Don't Use
Daily
Weekly
Monthly
Quarterly
EPV (Enterprise Password Vault®)
PSM (Privileged Session Manager®)
AIM (Application Identity Manager)
OPM (On-Demand Privileges Manager)
IBV (Inter-Business Vault®)
SDV (Sensitive Document Vault)
Comments:
Do you have any suggestions for improving our product/products that you use?
How do you rate the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Not relevant (if you don't have any experiences)
Cyber-Ark's website
Professionalism of Cyber-Ark's sales engineer
Product purchase experience (price offer, payment)
Quality of our products
Products user interface
Understanding customers' needs and time of response of Cyber-Ark's Customer Support
Post-sale service (product delivery & installation)
First end-user experience
Cyber-Ark trainings
How would you rate your overall level of satisfaction with Cyber-Ark?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comments:
Have you ever recommended Cyber-Ark to others?
No, never recommended
Have recommended once or twice
Have recommended several times
If you became a Cyber-Ark customer through one of our resellers, how would you rate your overall level of satisfaction with this reseller?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Please write here the strength and the weaknesses of your Reseller and below describe the following attributes:
technical knowledge about Cyber-Ark's products:
pre-sale service:
post-sale service:
technical support:
availability:
technical training:
Would you like to be informed about other Cyber-Ark products and version updates?
Yes, I would like to receive information about other products
No, I would rather not receive information about other products
Yes, I would like to receive these updates
No, I would rather not receive this these updates
Others
Would you like to be informed about IT Security events in which Cyber-Ark participates and what is the best way to update you about it?
Yes, by email
Yes, by phone
Yes, via Cyber-Ark's website
Yes, by sending the event registration link
No, I am not interested in these kind of events
Other
From which country are you?
Czech Republic
Greece
Hungary
Italy
Malta
Poland
Romania
Spain
Turkey
Ukraine
Other
What is your gender?
Male
Female
Prefer not to answer
Which of the following categories describes your position?
Business
IT person
Administration
Security
Audit & risk managment/compliances
Other
Cyber-Ark thanks you for completing this survey!
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