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  5. DMS, Inc. Survey
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Greetings, 



Hope all is well, Document Management Solution, Inc. (DMS, Inc.) is a growing business that prides itself on customer service. The following is a survey for you, our client, to give us feedback on how we perform. Please answer honestly, we appreciate any feedback because if we have room for improvement we will improve. 

Thanks, 

DMS, Inc. 
 
 
 
How long have you been purchasing from us?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Would you ever recommended us to others?
 
No
 
Yes
 
Yes, actually already have.
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
THANK YOU FOR YOUR TIME, WE APPRECIATE YOUR FEEDBACK!