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2017
April
D
DO_NOT_SELECT_Customer Satisfaction - MRO Americas
DO_NOT_SELECT_Customer Satisfaction - MRO Americas
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May I take a picture of your business card for your participation in our price draw?
*
Do not read this out to the customer
Picture taken?
Yes
No
Please provide your contact information in order to participate in the prize draw
First Name
:
Last Name
:
Email Address
:
Company name
Position
*
Please categorize the field of your profession
-- Select --
Airline
MRO
OEM
Service Provider
Non Aviation Industry related
Other Aviation Industry
Which MRO Companies do you know?
Lufthansa Technik
AJ Walter
AAR
AFI-KLM
HEICO
Delta TechOps
SR Technics
Other
Did you ever work with Lufthansa Technik?
Yes
No
Which Lufthansa Technik product divisions did you already work with?
Component Services
Engine Services
Base Maintenance Services
Line Maintenance Services
Landing Gear Services
Airframe Related Services
Other
We would like to change that! What were the reasons your company did not choose Lufthansa Technik yet?
Price
Quality
Communication
Reputation
Not set up as a supplier in our system
Doesn't offer what we need
Lufthansa Technik is a competitor
We have not yet determined if Lufthansa and my company would be able to partner together
We are in exploration phase and just begun business
I don't know
Other
How satisfied are you with the following:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Quality of Lufthansa Technik MRO Services
Considering your experience with our company, on a scale from 0 to 10 how likely would you be to recommend Lufthansa Technik to a business partner or colleague?
«Very Unlikely
Very Likely»
0
1
2
3
4
5
6
7
8
9
10
As we strive for excellence we would be happy if you could share areas where we could improve:
Price
Quality
Communication
Reputation
Not set up as a supplier in our system
Doesn't offer what we need
I don't know
Other
That is great! Thank you for your positive feedback. Now we would like to learn how you think about some of our current hot topics. Which areas sound most interesting to you?
Local Footprint
OEM Cooperations
Digitalization
Entry into service of new aircraft types (A350, B777X, A320neo)
Mobile MRO Services
None
Other
What is from your point of view the biggest Lufthansa Technik differentiator compared to other competitors?
One stop shop ability
Worldwide presence
Reliablity
Quality
Price
Innovative services
Expertise of employees
Other
Would you consider Lufthansa Technik as a future business parter in MRO if we improve the areas you mentioned before?
Yes
No
We are sorry to hear this. Please help us understand the reasons why you do not see Lufthansa Technik as a future business partner.
Bad experience with Lufthansa Technik in the past
My company refuses to work with Lufthansa Technik
Lufthansa Technik is a competitor in the market
I do not like Lufthansa Technik personally
Other
That is great! In order to better understand your requirements please tell us the most important area Lufthansa Technik should improve for upcoming RFP's
Price
Quality
Communication
Reputation
Not set up as a supplier in our system
Doesn't offer what we need
I don't know
Other
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