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  1. Surveys
  2. 2017
  3. April
  4. D
  5. DO_NOT_SELECT_Customer Satisfaction

DO_NOT_SELECT_Customer Satisfaction

0%
Exit Survey
 
 
Dear ,

At Lufthansa Technik we are trying to always offer the best services possible. We are conducting an annual survey in order to guarantee the highest level of customer satisfaction. In this way we identify our strengths and discover possibilites for further improvement. We kindly ask you to participate in this survey to evaluate your level of satisfaction during the past 12 months.

The outcome of the survey will be discussed during our internal review sessions in the next few weeks. Therefore, we will follow-up on the outcome of the survey within the next two months.

In case you have any further questions please do not hesitate to contact your Lufthansa Technik Sales representative.
 
 
 
* Position
   
 
 
 
*  Considering your experience with our company, how likely would you be to recommend Lufthansa Technik to a business partner or colleague?
«Very UnlikelyVery Likely»
012345678910
 
 
Please state how far you agree with the following statements
Strongly Disagree Disagree Neutral Agree Strongly Agree
* Lufthansa Technik helps me to achieve my goals
* Lufthansa Technik makes my life easier
 
 
Please indicate your level of satisfaction with
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Lufthansa Technik's ability to solve problems
* Expertise of Lufthansa Technik employees
* Lufthansa Technik's airline experience with my A/C
* The scope of Lufthansa Technik's services
* Continuous development of improved services
 
 
 
* Were you recently (within the last 12 months) involved in a RFP process with Lufthansa Technik?
 
Yes
 
No
 
 
 
* Was Lufthansa Technik successful with the recent RFP process?
 
Yes
 
No
 
 
We are pleased to hear that. In order to further improve our processes we would appreciate, if you could indicate your level of satisfaction with:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Value of the proposal
* Presentation of proposal
* Compliance with RFP requirements
* Competitiveness of Lufthansa Technik proposal
* Response time
* Capability of Lufthansa Technik sales personnel
 
 
We are sorry to hear that. In order to better meet your expectations  in the future we would appreciate if you could indicate your level of satisfaction with:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Value of the proposal
* Presentation of proposal
* Compliance with RFP requirements
* Competitiveness of Lufthansa Technik proposal
* Response time
* Capability of Lufthansa Technik sales personnel
 
 
Let us talk about your current contracts in the field of

Component services:



Please indicate your level of satisfaction with



Quality of
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Workmanship
* Technical Documentation
* Invoicing
 
 
Performance
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* TAT
* On time performance
 
 
Customer service
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Expertise of Lufthansa Technik employees
* Availability and responsiveness
* Flexibility
* Communication response time
* Creativity in problem solving
 
 
 
* Do you have any additional remarks or comments regarding the services provided in the area of components?
   
 
 
 
* Would you consider Lufthansa Technik as a potential supplier at your next RFP?
 
Yes
 
No
 
 
 
* We are  developing various improvements and new services worldwide. Which ones are the most interesting for your business?
 
Digitalization - Meet the AVIATAR, our game changing platform for Digital Fleet Services
 
Local Footprint - Experience our local facilities in the Americas
 
OEM Cooperation - Learn how you can benefit from our OEM Cooperations
 
Entry into service of new aircraft types
 
Mobile MRO Services - See how we can fulfill your needs on-site
 
None
 
Other
 

 
 
 
What additional services or products would you like to see in Lufthansa Technik's product portfolio in the future?
   
 
 
 
What do you see as Lufthansa Technik's biggest strengths?
   
 
 
 
What areas would you like Lufthansa Technik to improve in the future?
   
 
 
 
Would you like to add or mention any further topics?
   
 
Lufthansa Technik AG - Weg beim Jäger 193 - 22335 Hamburg - Germany