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* Please rate how easy or difficult it was to enroll in benefits.
Very easy Somewhat easy Neutral Somewhat difficult Very difficult
 
 
 
* Did you enroll during open enrollment in May 2009 or mid-year?
 
May 2009 Open Enrollment
 
Mid-year
 
 
 
* How did you find out about Open Enrollment?
 
MCO
 
PeopleFirst Coach
 
General Manager
 
Mailing at home
 
Domino's Ticker
 
Other
 
 
 
 
* How did you find out about the benefits that were available to you?
 
MCO
 
PeopleFirst Coach
 
General Manager
 
Mailing at home
 
Domino's Ticker
 
Other
 
 
 
 
* In thinking about your most recent experience with Aetna or SRC, was the quality of customer service you received:
 
Highly Satisfied
 
Satisfied
 
Neither satisfied nor dissatisfied
 
Dissatisfied
 
Highly dissatified
 
 
 
* Now please think about the features and benefits of the Aetna product(s) you are enrolled in. How satisfied are you with the product(s)?
 
Highly Satisfied
 
Satisfied
 
Neither satisfied nor dissatisfied
 
Dissatisfied
 
Highly dissatified
 
 
 
* Is there a plan or benefit that is not offered, that you would be interested in having?
 
Yes
 
No
 
 
 
* During last year's open enrollment, team members were sent an informational letter to their homes, and received enrollment packets at their work locations. How effective do you think that communication method is?
 
Very effective
 
Somewhat effective
 
Neutral
 
Ineffective
 
Very ineffective
 
Not sure/Other
 
 
 
 
* What is your preferred method to receive communications from Aetna or SRC?
Mail at home E-mail At work Other  
 
 
 
* Is there anything else you would like to add or any other feedback you would like to provide regarding Aetna, SRC, and Domino's Pizza's benefits plan?
 
Yes
 
No
 
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