Donnington Valley Hotel and Spa

Please indicate your response to the following statements:

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	N/A
The furniture and decor of the Donnington Valley Hotel and Spa is visually appealing

Guest rooms are clean and tidy

All necessary amenities are provided in the rooms

The technology available satisfies the guests' needs

The Donnington Valley Hotel and Spa's website is clear and easy to use

The Donnington Valley Hotel and Spa's website contains all necessary information

Additional services such as the spa, gym, etc. are of high quality

Additional services such as the spa, gym, etc. are kept clean

Overall, the rooms are comfortable

Requests made to hotel staff are dealt with and responded to in a timely manner

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	N/A
Staff is knowledgeable about the Donnington Valley Hotel and Spa and its surroundings

Staff provides accurate and reliable information to guests

Service is provided right the first time

Any problems reported during the stay are resolved to the guests’ satisfaction

Guests feel safe and in good hands at the Donnington Valley Hotel and Spa

Staff is available and visible at all times

Staff cares about the guests' interests

Staff successfully anticipates the guests’ needs

The Donnington Valley Hotel and Spa provides guests with individualized service

Check-in and Check-out are conducted in a prompt and timely manner

Overall, The Donnington Valley Hotel and Spa delivers what it promises

How did you hear about the Donnington Valley Hotel and Spa?

How did you book your room?

Who are you traveling with?

Which form of transportation did you use to arrive at the Donnington Valley Hotel and Spa?

Train

Taxi

Car

Other

How would you rank the quality of the service received?

What is your overall satisfaction with the experience?

How likely are you to return to the Donnington Valle Hotel and Spa?