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  5. E-LOYALTY AND E-SATISFACTION
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You are requested to participate in our survey for E-LOYALTY AND E-SATISFACTION. In this survey, approximately 100  people will be asked to complete a survey that asks questions about the services provided to them by the internet. It will take approximately 5-7 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be  confidential. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* How often do you take online services?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
* How satisfied are you with the online services?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* Do you trust that the shopping websites can provide appropriate products/services?
 
Very much
 
Somewhat yes
 
Neutral
 
Somewhat no
 
not at all

 
 
 
* The Internet vendor offered a large selection of products
 
Strongly Agree
 
agree
 
neutral
 
disagree
 
strongly disagree
 
 
 
* Which of the following are true? Select all that apply.
 
You were able to find exactly the service you were looking for.
 
You were able to find a part of what you were looking for
 
You were able to find something better than what you were looking for
 
You were not able to find what you were looking for
 
You had no specific agenda in mind

 
 
 
* How likely are you to visit the same site again, for same products/services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* How likely are you to stick to one site, even when another one provides better services/products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* How likely are you to recommend internet based services/products to a friend or colleague in the future?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
* Is your secret of online purchase behavior kept by the site?
 
strongly agree
 
agree
 
Neutral
 
disagree
 
strongly disagree
 
 
 
* This site protects your bank cards information and online payment transactions?
 
strongly agree
 
agree
 
Neutral
 
disagree
 
strongly disagree
 
 
Do you have any suggestions for vendors, so as to increase the e-satisfaction of customers towards them?
   
 
 
 
If you would like to have a copy of the research findings results, please fill in your email address below:
   
 
E-LOYALTY & E-SATISFACTION